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Voice of the Scout
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Voice of the Scout (VOS) is a nationally developed but locally administered process designed to get direct actionable feedback from Scout leaders, parents, and the Scouts themselves in nationally issue survey. The process happens twice a year, and the fall surveys will be occurring September through December. The surveys are emailed to the latest email addresses of Scouts, parents and leaders. The National Commissioner organization has made a commitment across the US to have Commissioners assist in the overall process – specifically to help raise awareness within Scout units and Districts that how important it is to participate, to help assure, through new-unit, new Scout, and recharter processes to make sure emails are as current as possible. Once the surveys have been collected, any written comments will be delivered by Commissioners to the units for discussion and resolution with units. So help Commissioners in NCAC take and active role in advertising VOS through contact with the units and through Roundtable discussions on VOS, and providing feedback when it becomes available.

Starting in 2012, The Voice of the Scout program will capture the experiences of our members and volunteers during a 10-week survey period in both the spring and fall. Surveys will be sent to leaders, chartered organization representatives, parents of Scouts, and Scouts over age 14. To receive a survey, someone in the Scouting household must have email information on file in the BSA ScoutNET system. The information will be aggregated and displayed at unit, district, council, area, and region levels on a new VOS dashboard available to council employees and board-level volunteers.

Our main role as commissioners will be similar to our role in JTE, to communicate and promote the use of Voice of the Scout to unit leadership. The unit Key 3 (chartered organization representative, unit leader, and committee chair) should encourage and inform parents about the importance of the Voice of the Scout survey and encourage them to complete it. Consider the impact it could have: the unit leader will have the opportunity to make changes in the program before it’s "too late.” Small adjustments now can avoid major overhauls later. It won’t be a mandatory part of JTE in 2012, but it will be in 2013. And besides, who wants to wait to have a better unit?

Additional VOS information is available from this overview info sheet and presentation from National. Also, please download and review this presentation from Northeast Region Area 6 on improving VOS metrics.

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